socialrank

Share Lists on SocialRank Teams

SocialRank for Teams has been a key product for bigger organizations when using SocialRank and Market Intel.

Screen Shot 2016-05-26 at 4.44.29 PM

One of the most useful features has been Creating Lists. Lists help curate the results you are looking for. Instead of saving a query (Saved Searches), this lets you control the accounts present. You can also build Lists across multiple accounts.

Screen Shot 2016-05-26 at 4.44.43 PM

Now, in SocialRank Teams, you can share your list with your teammates. This can be useful so you don’t have recreate Lists as a team. For example, if someone from your company builds a list and you want to use, just by having them click share, you can have access to it.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

Introducing SocialRank Premium

Today is a big day at SocialRank.

We’re excited to announce a new product called SocialRank Premium.

SocialRank Premium helps brands and agencies take action with their audience. For the past two years SocialRank has helped brands identify and segment their audiences. Now we help them take that pivotal next step, action, inside of SocialRank.

Screen Shot 2016-05-13 at 11.21.10 AM

We’ve found that brands and agencies want to do more with their audience but don’t have the tools to figure out who they should work with. On top of that they don’t have software to manage it (all currently done on spreadsheets). So we, basically, built software to not only find and identify the right people in your audience (what SocialRank has been till now) but also to do things with them once they’re found.

Let’s jump into the new features:

Account Summary (Available on Twitter and Instagram)

Screen Shot 2016-05-11 at 8.22.03 PM

A few months back we removed something we had called the SocialRank Dashboard. We didn’t love it and knew we could do better. We are bringing back many of its components in a new feature called Account Summary. In your account you can click a blue “Show Summary” button and see macro data on your audience. We have data, such as, Total Followers, Verified Followers, Follower Activity, Follower Distribution, Top Follower Location, Popular bio words, Popular words in posts, Popular hashtags in posts, and then Most Valuable, Most Engaged, and Best Followers.

Screen Shot 2016-05-11 at 8.22.24 PM

The neat piece to Account Summary is the ability to make queries and have the data change. For example, if I want the account summary of only my followers that have the word “Engineer” in their bio, I can rework the Account Summary for that query.

Screen Shot 2016-05-11 at 8.45.14 PM

Export to PDF (Available on Twitter and Instagram)

Screen Shot 2016-05-11 at 9.06.43 PM

This feature lets you take out Account Summary in a PDF. This is perfect for sharing with your team or printing out and bringing to a meeting.

DM Campaign (Available on Twitter only)

SocialRank Premium Screenshot #2

This is our favorite new feature. DM Campaign gives you the ability to DM a group of people, individually, at the same time. This can be very useful when looking to invite multiple people to a special event, seeding a product to select group of followers, and more.

You can find the DM campaign button in the top navigation bar. Once in, you choose a name for your campaign, select recipients using a list or by entering the handles and enter your message.

Screen Shot 2016-05-13 at 11.26.13 AM

We have the ability to add tags (like a mail merge) to personalize the DM Campaign to the individual accounts (i.e. “Hey {firstName} as opposed to something generic). This lets you scale your one to one relationships in a meaningful way.

Screen Shot 2016-05-11 at 9.52.59 PM

Once you send the DM campaign, you can review it by clicking View Campaign.

New Filters + Other Features

Screen Shot 2016-05-13 at 11.33.38 AM

We have been releasing improved filters (new and existing), as well as making other feature advances for the past few months and they are a big part of the release today.

They range from the Word/Hashtag Search, Location, and Compare Accounts Filter to Building Lists, Seeing Context of Engagement, and tons more. Each item has a link to a blog post that corresponds with the release. You can find them all on the SocialRank Blog.

SocialRank vs. SocialRank Premium vs. SocialRank Market Intelligence

Screen Shot 2016-05-13 at 11.20.55 AM

SocialRank Premium costs $49/mo and is a self-serve subscription service.

As of today, there are three pieces to SocialRank:

SocialRank Basic (or just SocialRank) is a free service that lets you log in with your Twitter or Instagram account, pull in all of your followers, and slice and dice them by Sorting and Filtering options. All sorting and filtering options are available to use as much as you’d like. Account Summary also comes with SocialRank Basic.

SocialRank Premium is a paid subscription ($49/mo) that lets you take action with your followers. The ability to Export to CSV, Save to SocialRank, Direct Message, Follow, Build Lists, Export to PDF, DM Campaigns, and more.

SocialRank Market Intelligence is the third piece. Market Intel lets you run any account on Twitter or Instagram as if it is your own. For this product you need to reach out to us for pricing as we work to tailor it for your organization. For this product you also get SocialRank Teams, a unique URL and environment to collaborate as a team.

You can find more info about each of these at SocialRank.com/Pricing

Discount Pricing for Individuals, Nonprofits, Startups and More

Screen Shot 2016-05-13 at 11.47.30 AM

The pricing for SocialRank Premium is meant for social media managers. If you are a nonprofit, startup, journalist, celebrity, individual and have budget constraints – reach out to us at business@socialrank.com.

What’s Next?

Space shuttle Atlantis is seen as it launches from pad 39A on Friday, July 8, 2011, at NASA's Kennedy Space Center in Cape Canaveral, Fla. The launch of Atlantis, STS-135, is the final flight of the shuttle program, a 12-day mission to the International Space Station. Photo Credit: (NASA/Bill Ingalls)

When we released SocialRank Teams, we wrote about the future of SocialRank.

We’ve been mostly quiet the past 6 months building some awesome new things. We’ve really hit our stride here at SocialRank, growing every single month by over 30%.

The release today helps organizations unlock and extract all this untapped value from their audience to get the most out of social.

We will continue to build out functionality that helps brands, agencies, advertisers, better connect with their audience. We are also thinking about the next networks to add, as SocialRank works for any network where you can follow or be followed. The future of SocialRank is bright.

If you have any questions, comments, feedback – please don’t hesitate to reach out to me directly at Alex@SocialRank.com.

socialrank

Request Beta Features

Screen Shot 2016-05-12 at 10.49.10 AM

We have been building new filters and product updates at SocialRank for the past few months. When demo’ing the product, potential customers see some of the things in beta that are coming soon. Normally we do this internally but we decided to turn on these “Beta Features” for select users so they can play with them before they are properly released.

There are a few new filters including a Gender Filter (filter by Male or Female), Device Type Filter (what device your follower is using), Language Filter (what language your followers are using), Profanity Filter (filter out people that use profanity in their content) and more. We also have some updates around products like Direct Messaging and displaying a macro view of your account.

All of these new features let you really dig into your followers, segment your audience in new ways and more effectively run campaigns.

If you’d like to request beta features turned on for your account – please email us at business@socialrank.com and we will do our best to give you early access to some of the new stuff that will be rolling out soon.

socialrank

Multiple Hashtag Search For Instagram

We’ve pushed a new change for the Hashtag search for Instagram on SocialRank. You can now search for multiple words in the hashtag filter. Before you could only search for one hashtag at a time but now, with the update, you can search for as many hashtags as you want.

Screen Shot 2016-05-05 at 2.39.13 PM

With the new change you have two options: Search for “any words” (default) or search for “all words.”

Screen Shot 2016-05-05 at 2.47.38 PM

“Any words” is the equivalent of putting “OR” between words – the results being accounts that have used one of the hashtags you’ve searched for.

“All words” is the equivalent of putting “AND” between words – the results being accounts that have used all of the hashtags you’ve searched for.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Another Location Filter Update

Two weeks back we pushed some updates to the location filter on SocialRank. Today we added another piece to the filter, the ability to search just by where you self-identify (i.e. Location Field) as well as where you have recently posted (i.e Geo-tagged Tweets). This allows you to take a more granular and intelligent approach to finding the right people for local events or location-based rewards.

Screen Shot 2016-04-24 at 11.29.47 PM

All you need to do is click “Show search options” and use the drop down to determine what you would like the results to show.

Screen Shot 2016-04-27 at 11.36.27 AM
As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Location Filter Updates

We just pushed a new update for our location filter that we think you’ll really like.

Screen Shot 2016-04-03 at 12.49.48 AM

First some background, it used to be that if you use the location filter, the results you got didn’t clarify why that person was showing up in said results.

 

Screen Shot 2016-04-03 at 12.49.19 AM

So if you search Los Angeles, whether the person self-identified Los Angeles in their bio or had meta data (i.e. they tweeted or posted from LA) they would show up. The problem is that if you live in New York, travel to Los Angeles and then tweet from there (with location enabled) you would show up in Los Angeles results with no context. You would probably even have New York as your location. This leads to confusion and seemingly incorrect results. There was no context.

 

Screen Shot 2016-04-03 at 12.45.15 AM

The push today makes this a lot more clear. We now give context on why someone shows up in a result. For example, if I’m a presidential candidate looking for followers in Wisconsin to come out to the primary, I definitely want people living there and not just posting from their account on a trip. Now you get the context you need to find the right people for the right things.

Screen Shot 2016-04-03 at 12.45.30 AM

In the future we’ll push more updates, letting you just see self-identified locations vs. recently posted and more.

One last thing, you need to refresh your account to see the changes to the location filter.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

SocialRank for Teams Product Walkthrough

What is SocialRank Teams?

Screen Shot 2016-03-29 at 11.37.48 PM

SocialRank for Teams allows brands, agencies, and organizations to use SocialRank and Market Intelligence in a collaborative environment. With SocialRank for Teams you can set up email address logins for all team members, set permissions for individual members, and do this from a dedicated domain (i.e. Nike.SocialRank.com, Disney.SocialRank.com, etc.)

How do I get started?

Head over to SocialRank.com/teams to request your URL and access. We will email you with set up instructions.

How does SocialRank Teams work?

SocialRank Teams combines SocialRank and Market Intel in a collaborative environment. Once the admin sets up your team, they will invite other members, set permissions, and create departments.

SocialRank Teams is meant for organizations with more than one person using SocialRank. Instead of having to share login information, you can log in with email addresses and passwords.

SocialRank Teams Set Up Walkthrough

When we set up your Team account you’ll receive the email below.

Screen Shot 2016-03-29 at 11.39.06 PM

If you follow the link to “Create Team” you’ll end up on the create admin account page (below).

This is Step 1.

Screen Shot 2016-03-29 at 11.42.10 PM

Step 2 is to give the Organization a name.

Screen Shot 2016-03-29 at 11.42.30 PM

Step 3 lets you Add Departments. You can name them after departments like Social Media, Marketing, Communications. Or you can name them after accounts your organization has (i.e. Pizza Hut account, Samsung account, etc).

Screen Shot 2016-03-29 at 11.43.14 PM

Step 4 lets you Add People. You enter the email address, choose the Department you’d like to add them to and choose the permission level you’d like to grant them (more about permission levels below).

Screen Shot 2016-03-29 at 11.44.13 PM

The last part of set-up is the email you receive as a team member to join the organization.

Screen Shot 2016-03-30 at 12.01.17 AM

SocialRank Teams Product Walkthrough

Screen Shot 2016-03-29 at 11.44.36 PM

Once your team is set up you now can dive into SocialRank and Market Intel inside of SocialRank Teams.

Screen Shot 2016-03-29 at 11.45.05 PM

When dropped into Teams, you aren’t bound by one certain account – you are in an always-Market Intel experience.

Screen Shot 2016-03-29 at 11.45.33 PM

As you add accounts they will populate in your view. You can toggle back and forth between Twitter and Instagram.

Screen Shot 2016-03-29 at 11.45.47 PM

You have three tabs – Accounts my organization has run (only if you are an admin), Accounts my department ran and Accounts I ran. This lets you dig into the accounts running in your Team much easier.

Screen Shot 2016-03-29 at 11.46.06 PM

If you click the drop down where your email address is, you’ll be able to jump into Account Settings. From there you have three tabs, Information, Accounts and the Org Users.

 

You don’t need to, but if you want to DM/Follow from SocialRank, you need to log in with those relevant accounts. You can add them by Authenticating with the UN/PW in Accounts under Settings.

Screen Shot 2016-03-29 at 11.46.35 PM

When you toggle over to your Org Users you’ll see the ability to Add New Team Members and New Departments.

Screen Shot 2016-03-29 at 11.46.51 PM

You can easily add new team members by entering their email address, choosing their department and selecting the appropriate permissions.

Screen Shot 2016-03-29 at 11.47.00 PM

You can also easily create and delete departments. Make sure to save them before going back to settings.

Screen Shot 2016-03-29 at 11.47.36 PM

This is what it looks when you’ve added a bunch of people into departments and different levels of permission.

Screen Shot 2016-03-29 at 11.47.23 PM

Lastly, there are levels of permission you can apply to people. This lets you control who has what access from your organization.

Get a live demo

Want to see it in action? Contact Alex Taub at Alex@SocialRank.com or Josh Butler at Josh@SocialRank.com to get a live demo.

socialrank

New Feature Alert: Word + Hashtag Search Filter

Since the new year, we’ve released a bunch of new features at SocialRank with great success. New sorting options, building lists and revamps of the design of SocialRank. While it has been available for a few weeks in the product, we wanted to write up a little bit about a new filter – the Word (and Hashtag) Search filter.

Screen Shot 2016-03-20 at 1.07.06 AM

The Word + Hashtag filter lets you find followers who have included a certain words or hashtags in any of their tweets or posts. This gives you some important context that is missing when using only the bio keyword search.

Screen Shot 2016-03-20 at 1.07.31 AM

For example – I’m a huge New York Knicks fan. I don’t have the word “Knicks” in my bio but I tweet about the Knicks all the time. So if you are looking for followers that talk about a certain topic – using the Word Search filter is the best way to find them.

Screen Shot 2016-03-24 at 11.50.46 AM

Like the Bio Keyword search, you can enter multiple words and either look for them as “Search for any words” (the equivalent of looking for X OR Y OR Z) or “Search for all words” (the equivalent of looking for X AND Y AND Z).

Screen Shot 2016-03-24 at 11.55.13 AM

We also have added something called “Most Used Words and Hashtags” to each profile under the bio information and action items. Here you can see the most common words and hashtags used by that individual follower, along with the frequency that they’ve used it. If you search for a specific word it will show that first in the most used words and hashtags. This can be useful to help understand what a follower is talking about the most.

There are a lot of amazing things you can do with your audience once you find the right people. The Word Filter helps you better segment and find them.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

*Updated* Onboarding Documents For SocialRank and Market Intel – March Edition

In October and January we wrote about SocialRank and Market Intel onboarding documents you could request from us to get the most out of SocialRank. We’ve released even more new features and products since, so we felt it was the right time to issue an updated version. We’ll continue to update as we make new features and products available.

There are now three onboarding documents:

SocialRank for Twitter and Instagram

SocialRank Market Intelligence

SocialRank for Teams (*new*)

You can download them above by clicking through to the dropbox links (or if that isn’t working you can email us at business@socialrank.com and we’ll email them over).

As always if you have any product feedback or suggestions – please don’t hesitate to hit us up at hi@socialrank.com. We really do listen!